Overview
At ExpressNumberPlates.com, we strive to ensure customer satisfaction with every purchase. However, please note the following return and refund policy:
Non-Refundable Policy for Custom-Made Products
As number plates are custom-made (bespoke products), they cannot be restocked or resold. Therefore, they are non-refundable unless the item arrives damaged or is not as described.
In the event of a damaged product or an issue with your order, you are entitled to a replacement or refund under the Sale of Goods Act 1979.
How to Report an Issue
If you experience any problems with your order, please contact us immediately.
- Email: info@expressnumberplates.com
Our team will review your request and, once approved, guide you through the returns or replacement process.
Steps to Initiate a Return
- Log in to Your Account: Visit our website, www.expressnumberplates.com, and log in to your customer account.
- Access the Orders Menu: Navigate to the “Orders” section inside your account.
- Select the Order to Return: Locate the specific order you want to return and click the “Return Items” button.
- Choose the Return Details:
- Select the product you want to return.
- Choose the reason for the return from the pull-down menu.
- Specify the type of return:
- Refund: Request a refund.
- Replacement: Request a replacement for a damaged or incorrect item.
- Confirm Your Return: Once all details are selected, click the “Confirm Return” button to submit your request.
What Happens Next?
- After submitting your return request, you will receive a confirmation email with the next steps.
- Follow the instructions in the email to complete the process.
- For size or color changes, you may select the desired option in the return form, and we will process it accordingly.
Need Help?
If you encounter any difficulties during the return process, please don’t hesitate to contact our customer support team via phone or email.
Thank you for choosing ExpressNumberPlates.com! We are committed to resolving your concerns promptly and efficiently.